Studio 2015 offers a 30 day refund policy if not absolutely delighted (excluding special orders, custom and estate/consignment). Some restrictions may apply for promotional purchases. Layaways require a 20% deposit, 10% minimum monthly payments of original amount put on layaway and incur a 10% restocking fee if cancelled after 30 days. Store credit is available for items returned up to 60 days after purchase. Any discounted merchandise, all watch purchases with wear and consignment or estate purchases are considered a "FINAL SALE" and may not be returned. Special orders returned or cancelled qualify for store credit only with a 10% restocking fee for items. Any items modified, sized or finish changed are non-returnable. Studio 2015 is not responsible for maintaining appraisal records. Please ask a Studio 2015 Associate any further questions you may have. All repair items must be picked up and paid in full within 6 months of completion or the item will be forfeited.